Code of Ethics

(click here to access document)

For me, it’s impossible to work without trust, honesty, and kindness. Actually, I don’t think anyone can. That’s why we make a point of maintaining an environment of transparency, collaboration, empathy, and concern for people. Here at Cielo, respect and teamwork are part of our routine, as well as the inclusion of different individual experiences.

This is the only way we will be able to generate even more value for our customers and society in general.

Our Code of Ethics is the guide that supports us in this mission. It was built to strengthen our path, steer our daily decisions and actions around our purpose of simplifying and driving business for all people.

More than organizing our corporate principles, this document reinforces the conduct we expect from our teams with all the people we relate to. After all, it’s our daily attitudes, guided by ethical behaviors, that translate the Cielo way of being.

When performing our duties, in any position, we need to ensure that our attitudes are aligned with what is most correct and fair.

With great diligence, we prioritize transparency and integrity in our relationships with partners, suppliers, investors, society, and other important groups that maintain some kind of connection with Cielo.

As a leading company in electronic payments in the country, we are committed to upholding our responsibility and promoting the practices established through our policies, standards, and procedures. This ensures the sustainable development of our business within a complex and important value chain.

So I invite everyone to read this document!

Let’s go together!


Estanislau Bassols


Cielo S.A.- Instituição de Pagamento


Scope of the Code
Objective of the Code
Our way of being and doing
General Conduct Guidelines
Cielo Compliance Program
Conduct Guidelines by Stakeholder
Conduct Guidelines for Suppliers and Service Providers
Management of Cielo’s Code of Ethics


Updated on January 31, 2024.