Code of Ethics

Message from the CEO 

We live in times of fierce competition, with new technologies always arising at great speed. Companies and professionals have to deal daily with the increasing need for skills to ensure their slot in the market. This is where ethics comes in, which philosophy defines as the set of principles, values and rules of conduct for a person, a group of people, or a society.

This is Cielo’s Code of Ethics. More than a text listing principles and guidelines for the relationship of our company with our clients and with society in general, this has to be the flashlight that guides us in all our movements.

Our company is on a cultural transformation journey to reaffirm its prominent position in the market. Therefore, it is important to reflect on our mission and our values, which define our path as a company and, consequently, our daily actions, in order for us all, as a group, achieve the same goal.

We believe that everybody should perform their duties with the same behavior and diligence that they would employ in the conduct of their private affairs. Therefore, practicing what we understand as right, fair, and honest. In this way, we ensure a healthy corporate environment for all of us, in a context of sustainable business for society.

All of us are responsible for disseminating ethics at Cielo and throughout its value chain. We are all responsible for promoting good practices established and consecrated in our Company through the policies, rules and procedures that ensure the trust in work relations. And that is how we daily build a company able of making a difference and helping our country’s sustainable development.

We would like to invite all Cielo’s employees and other stakeholders to read our Code of Ethical Conduct, 2020 edition.

Best regards,

Paulo Rogerio Caffarelli
Cielo S.A.

Click here to access the Code of Ethics

I. Scope of the Code
II. Purpose of the Code
III. Cielo's Culture
IV. General Conduct Guidelines
V. Cielo's Compliance Program
VI. Conduct Guidelines by Stakeholders
VII. Management of Cielo’s Code of Ethical Conduct
VII. Exhibits


Updated on September 23, 2020.